18 found that emotional labor was positively related to burnout and intent to leave work, and that burnout mediated the relationship between emotional labor and intent to leave work. 16 On the other hand, the workload perception levels of the health workers working in the Public Hospital were examined and the health workers’ scores regarding the intention to pursue the same job were the lowest. In the researchs, it was determined that the level of job satisfaction of the family physicians was moderate. Meydan 15 stated that individuals who experience burnout and who are trying to get rid of the psychological health problems they have created can use different impression tactics to manage their relationships within the organization. Meydan 15 investigated the relationship between burnout and impression management dimensions. As the most important factors causing exhaustion in physicians work load, daily working time, the number of patients and the number of seizures, sleep irregularities indicate working conditions. 13 It is known that there is a relationship between burnout syndrome and working conditions and environmental conditions. 12 There are many personal and organizational reasons for burnout, the main reason being the excessive workload. 11īurnout, as a concept, was first mentioned in an article by Freudenberger who described burnout as an occupational hazard. Thus, it can manage the image of other individuals who, while trying to create a positive image of themselves on others, may actually affect their own image. 10 Individuals use tactics of defensive (like innocence, finding an excuse) or aggressive impression management (like ingratiation, personal advertising). 9 Even if people are not aware of their impressions, impression management is emerging as a strategic behavior. 8 Individuals, as a result of this information, are in an effort to influence and direct others’ perceptions and behaviors.
In this respect, they try to control the way that individuals perceive others, to gain power, or to increase their power. Individuals are trying to create the impression they want on their colleagues in the organization as well as on the people they meet in private life. 6 Emotional labor can also lead to emotional mismatch and job dissatisfaction. 5 On the other hand, in the working life, individuals have to manage their emotions in the direction of institutional expectations this situation causes anxiety, alienation to their own emotions, emotional contradiction, role conflict.
IMPRESSION SHARE CODE
3 Emotional labor has some benefits helping to display behaviors appropriate to the employees’ code of conduct, helps the employee to develop his / her ability to express himself 4, it helps to increase employee wages in performance based businesses, and, to prevent the employee from encountering negative behaviors and situations due to behaving in accordance with the rules determined by the institution and to protect the physical and mental health of the individual. According to Hochschild 3, emotional labor is the process of showing or repressing feelings to show a facial expression that will create an appropriate situation in the minds of others as well as mental and physical work. When the literature was examined it was first used by Hochschild in 1983 emotional labor concept. 1 Due to the nature of the profession of physicians and the fact that they have to communicate face to face with their patients, physical and mental labor as well as use intensive emotional labor are inevitable. According to the Family Medical Practice Regulation, family physicians are obliged to provide preventive health services for persons and primary care, diagnosis and rehabilitative health services in a certain place continuously and comprehensively family physicians are doctors who provide mobile services when necessary”. At the end of 2010 in Turkey, a process of fundamental changes in primary health care services and physicians completed the tasks and working conditions has been redefined.